Returns & Exchanges

Shop with Confidence

At HYPE Watches, we want every purchase to be made with complete confidence. Whether you're purchasing your first luxury watch or adding to an established collection, we understand that buying a watch online is an important decision.

For this reason, we offer a straightforward returns and exchanges policy designed to provide reassurance and flexibility when shopping with us.

As an authorised UK stockist for every brand featured on our website, every watch purchased from HYPE Watches is supplied through official manufacturer channels and includes a genuine manufacturer's warranty.

Our returns process is designed to be clear, transparent and customer-focused, helping ensure you can purchase with confidence knowing support is available should you require it.

30 Day Money Back Guarantee

We offer a 30 Day Money Back Guarantee on most purchases.

If you decide that your purchase is not suitable, you may request a return, exchange or refund within 30 days of receiving your order, subject to the conditions outlined below.

If an exchange is completed, the replacement item will not be eligible for a refund unless it is subsequently found to be faulty.

The 30 day returns period begins on the date your order is delivered.

14 Day Returns Policy on Selected Items

Certain products are subject to a reduced 14 day returns period.

This applies to:

• Sale items
• Clearance items
• Pre-owned watches
• Orders purchased using promotional codes
• Special offer purchases

These items must be returned within 14 days of delivery to qualify for a refund or exchange.

Return Conditions

To qualify for a refund, exchange or store credit, items must be returned in brand new, unworn condition.

Returned items must include:

• Original manufacturer packaging
• Presentation box
• Warranty card
• Instruction manuals
• All supplied accessories
• Any complimentary gifts included with the purchase
• Proof of purchase

Items returned without original packaging, documentation or accessories may not be eligible for a full refund.

All returns are inspected upon receipt before a refund, exchange or store credit is approved.

Online Orders

This returns policy applies to purchases made through the HYPE Watches website.

If you have questions regarding a specific order or return request, please contact our customer service team who will be happy to assist.

Once a returned item has been received, please allow up to 14 working days for inspection and processing.

Non-Returnable Items

Certain items cannot be returned, exchanged or refunded unless they are found to be faulty, not as described or supplied incorrectly.

These include:

• Personalised or engraved items
• Special-order watches
• Bespoke or made-to-order products
• Watch straps and accessories
• Watch parts and components
• Watches with adjusted, altered or resized bracelets
• Smartwatches that have been registered, paired or activated
• Sale items returned outside the applicable returns period

For hygiene, product integrity, supplier compliance and authentication purposes, watch straps, accessories, parts and components are non-returnable and non-refundable once supplied.

Where any strap, accessory, bracelet component or part has been fitted, installed, worn, adjusted, altered or used, it will be considered a customised item and cannot be returned, exchanged or refunded unless faulty.

This policy does not affect your statutory consumer rights.

Bracelet Adjustments

HYPE Watches offers bracelet sizing and adjustment services on selected watches.

Please note that once a bracelet has been adjusted, resized or links have been removed, the watch becomes a customised item and cannot be returned, exchanged or refunded unless it is found to be faulty.

Please also note that watch straps, accessories, replacement parts and bracelet components are supplied on a non-returnable and non-refundable basis unless faulty, not as described or supplied incorrectly.

For this reason, we recommend requesting bracelet adjustments only once you are certain the watch is suitable.

Manufacturer Warranties

As an authorised UK stockist, all new watches purchased from HYPE Watches are supplied with the official manufacturer's warranty.

Warranty periods vary between brands and provide protection against manufacturing defects occurring during normal use.

Warranty coverage does not typically include:

• Accidental damage
• Misuse
• Neglect
• Normal wear and tear
• Unauthorised repairs

For brand-specific warranty information, please refer to the documentation supplied with your watch.

Important Information

Please note the following important points regarding returns:

• The returns period begins on the date the item is delivered
• Items showing signs of wear may not qualify for a full refund
• Returned items must include all supplied accessories and documentation
• Complimentary gifts must also be returned where applicable
• Damage caused by misuse, neglect or accidental damage is not covered
• Refunds are processed using the original payment method where applicable

Returning Your Order

For security and insurance purposes, we strongly recommend returning watches using a fully tracked and insured delivery service.

This helps ensure the watch is protected throughout transit and provides proof of delivery.

Please contact our customer service team before returning an item so that we can provide the correct return instructions and assist with the process.

Frequently Asked Questions

Can I return a luxury watch?

Yes. Most watches may be returned within 30 days provided they meet the return conditions outlined above.

Do watches need to be unworn?

Yes. Returned watches must be in brand new, unworn condition and supplied with all original packaging, documentation and accessories.

Can I exchange my watch?

Yes. Exchanges may be available subject to stock availability and the condition of the returned item.

Can I return a watch if the bracelet has been adjusted?

No. Once a bracelet has been altered, resized or links have been removed, the watch becomes a customised item and cannot normally be returned unless faulty.

Can I return watch straps, accessories or parts?

No. Watch straps, accessories, parts and components are non-returnable and non-refundable unless faulty, not as described or supplied incorrectly.

Can I return a replacement strap or bracelet?

No. Replacement straps, bracelets, accessories and watch components are supplied on a non-returnable and non-refundable basis unless faulty.

How long do refunds take?

Once a return has been received and approved, please allow up to 14 working days for processing.

Do all watches come with a manufacturer's warranty?

Yes. Every new watch sold by HYPE Watches includes an official manufacturer's warranty.

Are pre-owned watches covered by the same returns period?

No. Pre-owned watches are covered by our 14 day returns policy unless otherwise stated.

Need Help?

If you would like to arrange a return, request an exchange or discuss your order, our customer service team will be happy to help.

Telephone: 07584 437203

Email: sales@hypewatches.co.uk

Our team is committed to providing a straightforward, transparent and customer-focused experience before, during and after every purchase.